SSC Office Manager

This role covers following activities

The Shared Service Centre (SSC) Office Manager is responsible for executing operational and administrative activities related to the daily management of the SSC and its key projects, notably he/she will:

  • Manage SSC Office and office support roles
  • Coordinate organisation related to administrative projects
  • Monitor and report key indicators related to SSC Performance, vis-à-vis SSC customers (KPIs, SLAs, and other business indicators)
  • Implement and follow up of quality insurance rules (quality of process, notably regarding project management, overall quality of material circulated, controls campaigns...)
  • Contribute to procurement tenders and then manage on a daily basis (Run) the contracts involving the SSC, in accordance with the Cardif Outsourcing governance and Procurement procedure and perform related controls
  • Implement and monitor Cardif IT Governance
  • Coordinate with other teams such as Finance, HR, etc.
  • Support the management in the daily run of the office (Reporting, organisation of committees, etc.)

 

Requirements

  • Relevant experience as Office/Operations Manager
  • Advanced MS Office user knowledge
  • Knowledge of Insurance business, bancassurance distribution and operating models
  • Good understanding of IT environment
  • Experience in IT Shared Service centers or BPOs or call centers would be a significant advantage
  • Good analytical skills and synthetic mindset
  • Strong organisational skills & multitasking abilities
  • Attention to details and quality oriented
  • Used to multicultural working environment
  • Fluent in English and Czech (French, Spanish or German language would be a plus)

 

We offer

  • Challenging environment with international set up
  • Possibility to work with top professionals on the market
  • Strong support of training new skills
  • Above average benefit package
  • Five weeks of holidays

 

 

If you are interested in applying for this position, please send your CV and Cover Letter to dana.parizkova@cardif.com.